Returning your purchase
Returning an artwork couldn’t be easier. Free returns are available worldwide for all bought artworks within 14 days of shipping. We will organise to collect it from address whatever suits you. If artwork arrives damaged (actually never happened before), please send us photos of these damages and we will process your request within one working day. If you are in Kyiv or in Ukraine we'll organise a courier to pick it up. Just let us know convenient date and time.
- Purchases must be returned from the original shipping country.
- Artworks returned must be in their original conditions.
- Please return an artwork in the original packaging if it was not damaged.
- Please note it is not possible to return custom framed artwork because our framing service is bespoke for each artwork.
Refunds will be credited to the original purchaser's method of payment. We will process the refund as soon as possible. depending of your payment method within 7-10 working days (Monday to Friday excluding Ukrainian public holidays) after we will receive the artwork back from you. Due to fluctuations in currency exchange rates the amount refunded may be a bit higher or lower than the original price paid.
Currently orders cannot be exchanged online. Please return your order first (you have 14 days to return the purchase) and we will help you place a new order afterwards. Please contact our Customer Service team.
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us by telephone as soon as possible after placing your order and Customer Service will advise if cancellation is available.